Your Employment Settlement Service is a growing innovative legal charity. We advise employees and help them resolve workplace disputes.

Mediation Assistant (Contractor)


Up to 15 hours per week: £13.74 per hour


About YESS Law

YESS employment lawyers provide expert legal advice to employees and employers to settle workplace disputes, saving the time, stress and cost of litigating.

YESS Law offers an affordable mediation service, based on the employee’s income and size of employer. Separately it supports, in mediations (including judicial ones), low paid employees with discrimination disputes.

Many workers are at risk of losing their job either now or at the end of furloughing. Advice agencies are inundated with queries and will need to refer clients on and may need specialist advice on the evolving law.

In response to this increasing need, YESS Law has set up an on-line pro bono mediation service to settle disputes. The funding, from Trust for London, is to run a free mediation service for employees and employers from 1 October 2020 – 31 March 2021.

The mediations can cover all sorts of employment law disputes including issues about all areas of employment (discrimination, dismissal, whistleblowing, maternity rights). The service covers returning to work, conditions at work, dismissal, and redundancies.  The disputes may at a very early stage, the subject of grievances, in early conciliation with ACAS, or tribunal claims.

In addition to the pro bono mediation service, YESS Law aims to provide legal support for low paid employees during the mediation process so they have access to advice during a limited period.

The service is not limited to formal mediations. It also offers a facilitated conversation (usually via zoom) between an employer and employee to try and resolve workplace issues.

To assist with this new service, YESS Law is seeking a consultant to administer the pro bono mediation service, liaise with volunteer mediators and the parties and keep the procedures up to date.


Role of the consultant

  • Maintain and improve (where necessary) the systems required for successful delivery of project.
  • Promote the use of the service to members of the Employment Legal Advice Network, trade unions, employees, employers and employee bodies, including preparation of materials explaining use of service to individuals and employers.
  • Maintaining a pro bono mediation service system for setting up files, carrying out conflict checks, GDPR checking, preparing client care letters and other administrative tasks.
  • Liaising with mediators and volunteers willing to support employees during the mediation process and matching them up.
  • Liaising with staff at YESS Law, the Co-Ordinator of the Employment Legal Advice Network, members of ELAN, Trust for London and volunteers across the legal sector.
  • Responding to inquiries about mediation.
  • Conducting full triage of potentially suitable cases including speaking with employers and individuals.
  • Preparing draft mediation agreements where necessary.

And anything else to deliver and promote the mediation service.

Duration of contract and hours

The contract is for a period of six months. It is expected that the contractor will dedicate up to 15 hours each week (preferably spread over 4-5 days) to delivering the service to include checking emails and phone messages daily.


Person specification

  • Good oral and written communication skills
  • Organisational and networking skills.
  • An interest in and commitment to the principles of dispute resolution via mediation
  • Experience of managing, participating or observing mediations is desired but not essential.
  • Knowledge of IT platforms, such as Trello, Zoom, Teams, Office 365.
  • Ability to write in plain English.
  • Confidence to promote mediation widely.
  • Team worker.


Applications (CV and covering letter) by email to Closing date 28th September at 5pm

Life's too short to litigate